Privacy Policy — Medcoo
Last Updated:19/08/2026
1. Introduction
Welcome to Medcoo, operated by Medconnect UAE (“Medcoo”, “we”, “us”, or “our”).
Medcoo is a healthcare platform that connects patients with doctors and healthcare providers and provides features for scheduling appointments and conducting online consultations.
This Privacy Policy explains how Medcoo collects, uses, protects, and handles information when you use our website and services.
By using Medcoo, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the services you use, Medcoo may collect information such as:
Name
Email address
Phone number
Account information
Doctor or patient profile information
Appointment and booking information
Information voluntarily provided during a consultation
Technical information required to operate and secure our website
We collect only information that is reasonably necessary to provide and improve our services.
3. How We Use Your Information
We may use information we collect to:
Create and manage user accounts
Allow patients to find and book appointments with doctors
Allow doctors to manage their appointments
Facilitate online consultations
Provide appointment-related information and notifications
Provide customer support
Maintain and improve our website and services
Protect our platform against unauthorized access, fraud, and abuse
Comply with applicable laws and regulations
4. Online Consultations Using Google Meet
Medcoo provides an option for doctors and patients to conduct consultations online.
When an appointment is configured as an online consultation, our platform may automatically generate a Google Meet meeting link for that appointment through our Google Meet integration.
The generated meeting link is provided to the relevant doctor and patient through the appointment information on the Medcoo platform.
The purpose of the Google Meet integration is solely to:
Generate a meeting link for an online consultation
Provide the meeting link to the relevant doctor and patient
Allow the doctor and patient to join their scheduled online consultation
The Google Meet meeting itself is provided and operated by Google.
Medcoo does not operate the Google Meet service.
5. Google Services and Google User Data
Where the Google integration requires access to Google services, Medcoo requests only the permissions necessary to provide the online consultation functionality.
Google may display an authorization or consent screen when authorization is required.
Information obtained through the Google integration is used only to provide the functionality for which the integration has been configured.
Medcoo does not:
Sell Google user data
Use Google user data for advertising
Use Google user data for unrelated purposes
Transfer Google user data to third parties for advertising purposes
Google information is handled only as necessary to provide the authorized functionality, maintain the integration, protect the security of the service, and comply with applicable legal requirements.
Where applicable, Medcoo handles information obtained through Google APIs in accordance with Google’s API Services User Data Policy and Limited Use requirements.
6. Sharing Information
Medcoo may provide information to the parties necessary to deliver the services you request.
For an online consultation, this may include providing the generated Google Meet meeting link to:
The doctor associated with the appointment
The patient associated with the appointment
We may also use trusted service providers for hosting, security, technical infrastructure, communications, and other services necessary to operate Medcoo.
We do not sell personal information or Google user data.
7. Google Meet Links
Google Meet links generated for online consultations are intended for the doctor and patient associated with the relevant appointment.
Users should not publicly share their consultation meeting links with unauthorized persons.
Medcoo is not responsible for information disclosed by users through a meeting after they join Google Meet.
Google Meet is operated by Google and is subject to Google’s own terms and privacy practices.
8. Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, authentication, secure communications, monitoring, and other security safeguards.
However, no internet-based service can guarantee absolute security.
9. Data Retention
We retain information only for as long as reasonably necessary to provide our services, maintain appropriate appointment records, comply with applicable legal requirements, resolve disputes, prevent fraud, and protect the security of our services.
When information is no longer required, we take reasonable steps to securely delete or dispose of it, subject to applicable legal and regulatory requirements.
10. Third-Party Services
Medcoo may use third-party services necessary to provide certain features.
This includes Google Meet for online consultations.
Third-party services operate under their own terms and privacy policies. We encourage users to review the privacy policies of those services.
11. Cookies
Medcoo may use cookies and similar technologies to:
Maintain secure sessions
Remember preferences
Improve website functionality
Understand website usage
Maintain security
You may manage cookies through your browser settings. Disabling certain cookies may affect some features of the website.
12. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Request restriction of certain processing
Object to certain processing
Withdraw consent where applicable
To exercise your applicable privacy rights, please contact us using the contact information below.
13. UAE Data Protection
Medcoo is committed to protecting personal information and complying with applicable privacy and data protection requirements.
Where applicable, Medcoo seeks to comply with the UAE Personal Data Protection Law and other applicable UAE privacy requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
Medconnect UAE / Medcoo
Website: https://medconnectuae.pro/
Email: info@medconnectuae.pro
If you have any questions regarding this Privacy Policy or how Medcoo handles information, please contact us using the information above.